Terms and conditions

Credit card payments in favor of Lofoten Explorer AS are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Online booking terms

Lofoten Explorer AS is responsible for you as a customer when you book your Lofoten adventure with us through our online booking system.

Lofoten Explorer AS is responsible for you as a customer when you book your Lofoten adventure with us. We will make sure that you are given the necessary information prior to your visit, and will contact you in the event of any substantial changes that may occur with regard to your order. Should you need to contact us prior to, or during, your trip, we will be available Monday to Sunday from 8 am to 4 pm, except national holidays.

We can be contacted by telephone (+47) 97 15 22 48 or e-mail post@lofoten-explorer.no

 

Booking

Your reservation is confirmed when you receive a confirmation complete with reservation number. We recommend all of our customers to print out the confirmation, together any vouchers, and to bring them along on the trip. You must be at least 18 years of age to book/enter into an agreement with Lofoten Explorer AS.

Payment and Security

Credit card payments in favor of Lofoten Explorer AS are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Only Lofoten Explorer AS and Trekksoft,, will have access to your name and contact details. 

 

 

Cancellations/Changes made by you

For changes regarding your booking or cancellation, please contact Lofoten Explorer.

Separate products:

On cancellations made before 14 days prior to the arrival date in question, you will receive a 100% refund. 

On cancellations made 14 – 7  days prior to the arrival date in question, you will receive a 50% refund

When booking packages:

On cancellations made 15 or more days prior to the date in question, you will receive a 100% refund.

On cancellations made 14 to 2 days prior to the date in question, you will receive a 50% refund.

On cancellations made 1 day or less prior to the date in question, no refund will be payable.

Any changes made by you are regarded as cancellations.

Some of our subcontractors and associates require that other terms of cancellation be met in addition to ours. This applies in particular to the reservation of flights and hire cars. In such cases you will be informed of these regulations when you book.

Insurance/Cancellation Coverage

We recommend all our customers to make sure they have satisfactory insurance coverage before setting off, including illness, luggage, accident, liability, etc.

Lofoten Explorer AS (Ltd) offers cancellation coverage for NOK 250 per reservation. This insurance can be taken out when you make your reservation, but only applies to unforeseen events (illness, accident, etc.) that require you to cancel what you have booked through us 14 days or less prior to the date in question. Such cancellations must be made as soon as possible. If you have paid for our cancellation coverage and can submit a doctor’s certificate or other verification from the relevant authorities confirming what has happened, we will refund 100% of the sum you have paid to us. Cancellation coverage does not apply to air travel.

Our subcontractors

We are responsible for ensuring that our subcontractors receive payment for what you have booked through us. Our subcontractors are responsible for their respective parts of your itinerary, including comprehensive insurance, permissions, equipment, personnel, etc, in accordance with the laws and regulations governing the activities of the subcontractor.

Cancellations/Substantial changes made by us

Cancellations/substantial changes may occur in the event of

Should such cancellation/substantial changes occur, and you refuse to accept any alternatives you may be offered on location, then we will refund you 100%

In order to give you the best possible experience, however, we reserve the right to make minor adjustments to the content of trips. Such adjustments may occur due to weather or ground conditions.

Groups

Lofoten Explorer AS (Ltd) will gladly be of assistance to those wishing to book for larger parties. Please do not hesitate to contact us by telephone or email.

 

Complaints

Should you fall victim to errors or discrepancies during your stay in relation to the travel documents you have received, and the circumstances cannot be rectified there and then, please write to Lofoten Explorer AS (Ltd) as soon as possible. Should we fail to reach agreement, you are at liberty to contact the Package Tour Complaints Board (Reklamasjonsnemnda for Selskapsreiser), P.O. Box 2924 Solli, 0230 Oslo. For further details, please refer to: www.reiselivsforum.no

 

We wish you a warm welcome to the Lofoten Islands and hope that you will have a memorable stay!